Payment Policy

Last updated: September 4, 2026

This Payment Policy explains how payments are taken, confirmed and refunded when you order from Purepept Labs. It applies to every order placed through purepeptlabs.com.

Accepted Payment Methods

Purepept Labs accepts credit and debit cards at checkout.

Where your device and browser support them, digital wallet options such as Apple Pay and Google Pay may additionally be offered within the secure payment step. Wallet availability depends on your device, browser and card issuer, and appears only once your billing address has been entered.

The payment methods shown at checkout are the only methods we accept. We do not accept payment by bank transfer, cheque, cash on delivery, cryptocurrency, or any method arranged outside the checkout process. If someone asks you to pay Purepept Labs by another route, please contact us before sending any funds.

Currency

All prices on this website and all charges are in United States Dollars (USD). If your card is issued in another currency, your bank or card issuer performs the conversion and may apply its own exchange rate and foreign-transaction fee. Those charges are set by your bank, not by Purepept Labs.

How Payments Are Processed

Payments are processed through the secure payment providers available at checkout. Card details are entered directly into the payment provider’s own secure fields and are transmitted to the payment provider.

Purepept Labs does not store full card numbers, expiry dates or security codes on its own systems.

Depending on your card issuer, you may be asked to complete an additional verification step such as 3-D Secure. This is performed by your bank and is outside our control.

Authorization and Order Acceptance

Submitting an order at checkout is an offer to purchase. When you place the order, your card is authorized for the order total shown on the checkout page, including any shipping charge and any tax calculated at checkout.

An order is accepted once payment has been successfully confirmed and we send an order confirmation. If payment cannot be confirmed, or if a product turns out to be unavailable, we may decline the order and release or refund any amount taken.

Order and Payment Confirmation

After a successful payment you will receive an order confirmation by email containing your order number and a summary of what you ordered. A separate shipping confirmation follows once the order is dispatched, with tracking information where available.

If you do not receive an order confirmation, check your spam folder first, then contact us with the email address used at checkout. Do not place the order a second time before contacting us.

Failed or Declined Payments

A payment can be declined for reasons that sit with your bank rather than with us, including insufficient funds, an expired card, an incorrect billing address, a daily limit, or a fraud check.

If a payment is declined, no order is created and no goods are dispatched. You may see a temporary authorization hold on your account even though the payment did not complete; this is released by your bank, usually within a few business days.

If a payment keeps failing, contact your card issuer first. Our support team can confirm what we can see on our side but cannot override a bank’s decision.

Refunds

Approved refunds are issued to the original payment method whenever possible. We do not issue refunds to a different card or account than the one used for the order.

Once a refund has been issued by Purepept Labs, the time it takes to appear on your statement depends on your bank or card issuer and is outside our control.

Which orders qualify for a refund is set out in our Return and Refund Policy. Eligible new, unused, unopened and original-seal-intact vial products may be returned within 30 days of delivery, and no restocking fee is charged for approved eligible returns.

Pricing and Charges

The amount charged is the order total displayed on the checkout page at the moment you place the order. Shipping charges and any applicable tax are shown before you confirm payment. See our Shipping Policy for shipping charges and free-shipping thresholds.

We do not add surcharges for using a particular card, and we do not store your card to charge you again. Purepept Labs does not operate subscriptions or automatic recurring billing.

Payment Security

The checkout is served over an encrypted HTTPS connection and card data is handled by the payment provider’s own secure fields rather than by this website.

Purepept Labs will never ask you for your full card number, PIN or card security code by email, telephone or chat. If you receive such a request claiming to be from us, do not respond to it and contact us using the details below.

Business Identity

Purepept Labs is a brand operated by Lungfit Limited, a Hong Kong company. Purepept Labs’ U.S. operations, marketing and order fulfillment are supported through its United States operations and fulfillment location.

If you do not recognise a charge, please contact us before opening a dispute with your bank so we can identify the order for you.

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