Shipping Policy

Last updated: September 4, 2026

At Purepept Labs, we are committed to processing and delivering orders quickly, securely, and professionally. This policy explains how long an order takes, what it costs, and where we ship.

Delivery Timeframes

Orders typically require 1–2 business days for handling. Once dispatched, carrier transit is approximately 3–4 business days, resulting in an estimated total delivery timeframe of approximately 4–6 business days.

• Handling time: 1–2 business days
• Transit time: 3–4 business days
• Estimated delivery time: 4–6 business days

Handling time plus transit time equals the estimated delivery time. Handling covers order verification, picking, packing and dispatch from our U.S. fulfillment location. Transit is the time the shipping carrier takes to move the package from dispatch to the delivery address. Business days are Monday to Friday and exclude weekends and public holidays.

These timeframes are estimates, not guaranteed arrival dates. We cannot guarantee delivery on a specific calendar date.

Where We Ship

Purepept Labs ships within the United States only. All products are dispatched from our U.S. fulfillment location in Atlanta. We are not able to accept orders for delivery outside the United States at this time, and checkout is limited to United States delivery addresses.

Purepept Labs is a brand operated by Lungfit Limited, a Hong Kong company. Purepept Labs’ U.S. operations, marketing and order fulfillment are supported through its United States operations and fulfillment location. Orders are therefore shipped domestically from within the United States, not from Hong Kong.

Shipping Methods and Rates

Priority Insured Shipping — 3–4 business days in transit. Products are shipped in their standard format and may require product-specific preparation where applicable. USD 8 for orders below USD 100. Priority Insured Shipping is free for orders of USD 100 or more.

Premium Insured Cooled Shipping — 3–4 business days in transit. Products are specially packed and shipped under cooled conditions so they arrive ready in the intended shipping condition. USD 30 for orders below USD 200. Premium Insured Cooled Shipping is free for orders of USD 200 or more.

Both methods are subject to the same 1–2 business day handling time, so the estimated total delivery time of 4–6 business days applies to either choice. Free-shipping thresholds are calculated on the order subtotal after discounts, excluding shipping charges.

Order Processing

Orders are processed after payment has been successfully confirmed. Handling normally takes 1–2 business days.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

Once an order has been dispatched, the customer will receive a shipping confirmation email containing tracking information whenever tracking is available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Purepept Labs is not responsible for delivery delays, failed deliveries, or lost shipments caused by an incorrect, incomplete, or outdated address provided by the customer.

If an address needs to be corrected, the customer must contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or has already been dispatched.

Tracking and Delivery

Tracking information may take some time to become active after a shipping label has been created.

A package may be considered successfully delivered when the shipping carrier marks it as delivered to the address provided during checkout.

If tracking shows that an order has been delivered but the customer cannot locate the package, the customer should first check the surrounding delivery area, household members, neighbors, building reception, and the shipping carrier.

Weekends, Holidays and Carrier Delays

Handling and transit times are counted in business days. Orders placed on a weekend or public holiday begin handling on the next business day, which shifts the estimated delivery date accordingly.

Purepept Labs is not responsible for delays caused by shipping carriers, severe weather, natural events, government restrictions, service interruptions, incorrect addresses, or other circumstances outside our reasonable control.

Our support team will make reasonable efforts to assist customers with legitimate delivery issues.

Lost or Damaged Packages

Customers should contact Purepept Labs promptly if an order arrives visibly damaged or if the shipment appears to have been lost in transit.

Please include the following information:

• Full name
• Order number
• Shipping address
• Description of the issue
• Photographs of the package and products, where applicable
• Relevant tracking information

Each case will be reviewed individually. See our Return and Refund Policy for damaged, defective or incorrect orders.

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